Principal Solution Consultant
Core
Shape how large enterprises adopt AI-powered experience orchestration to transform customer and employee outcomes at scale.
Role type
Principal Solution Consultant (Pre-sales/Strategy)
Builds
AI-powered experience orchestration platforms for enterprise customers
Domain
Customer Experience (CX) / Enterprise SaaS / AI
Deliverable
product features
Required skills
Enterprise IT concepts, cloud technologies, AI technologies, conversational technologies, solution design, stakeholder engagement, discovery facilitation, CRM management
Preferred skills
Pre-sales consulting, digital transformation initiatives, Genesys Cloud expertise
Technologies
Genesys Cloud, AI, cloud architecture
Responsibilities
Lead discovery sessions and business value workshops, drive AI adoption via proof-of-concept initiatives, design tailored solution demonstrations, act as trusted advisor to executives, support enterprise sales cycles, translate technical capabilities into business narratives, collaborate cross-functionally with Sales and Product teams, maintain accurate CRM documentation
Seniority
Principal, strategic influence & cross-functional leadership
