VP, Product Management - Core Platform Foundations
Core
Lead product strategy and execution for foundational capabilities (access control, identity, API governance, CI/CD, multi-region operations) of Genesys Cloud, an AI-powered Experience Orchestration platform, enabling enterprises to securely scale and automate customer and employee experiences.
Role type
VP, Product Management (Platform)
Builds
Core platform foundations including identity management, API usage visibility, self-service administration, and operational automation for Genesys Cloud.
Domain
Enterprise SaaS / Cloud Infrastructure / Customer Experience (CX)
Deliverable
production ML models | product features
Required skills
Enterprise software product management, leading large product teams, cloud architecture, API systems, microservices, self-service platform design, executive stakeholder alignment, technical strategy translation, governance models.
Preferred skills
CCaaS/CX platforms, AWS, API governance, CI/CD workflows, AI-driven product strategies, generative AI, agentic workflows.
Technologies
Genesys Cloud, AWS, CI/CD tools, API gateways, microservices frameworks.
Responsibilities
Define product vision and roadmap for platform foundations; evolve platform operations from reactive to AI-assisted experiences; own platform capabilities like API visibility and governance; partner with Engineering, Security, and GTM teams; engage strategic customers to validate needs; establish success metrics for platform adoption and efficiency; build and mentor a high-performing product organization.
Seniority
Executive (VP), hands-on leadership with strategy & mentorship
