Agent de Retours F/H
Core
Goldcar is opening a new agency at Roissy airport and seeks agents to manage vehicle returns and provide customer service for national and international clients.
Role type
Customer service agent (vehicle returns)
Builds
Vehicle return operations and customer experience for Goldcar
Domain
Car rental / Mobility services
Deliverable
client delivery
Required skills
Customer relations, English language proficiency, Teamwork, Shift work flexibility, Valid driver's license (Permis B)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Welcome clients during vehicle returns, Inform and advise clients on vehicles and contract terms, Modify and complete rental contracts and vehicle condition reports, Accompany clients and apply loyalty policies, Inspect returned vehicles and process billing/accident reports, Apply security and control procedures, Handle customer complaints, Follow up on fleet administrative reports
Seniority
Entry-level / Junior