Agent de Retours F/H
Core
Welcome and assist customers returning rental vehicles at a new airport agency, manage vehicle inspections, process contracts, and handle administrative fleet tracking.
Role type
Customer service agent (vehicle returns)
Builds
Customer return experience and fleet administrative records
Domain
Automotive rental / Transportation
Deliverable
client delivery
Required skills
Customer service, vehicle inspection, contract management, administrative reporting, problem resolution
Preferred skills
English proficiency, team collaboration, shift work flexibility
Technologies
None stated
Responsibilities
Greet customers during vehicle returns, advise on vehicle options and contract terms, inspect and document vehicle condition, process billing and damage claims, maintain fleet administrative reports, ensure security procedures are followed, resolve customer complaints, communicate with internal teams
