Senior Enterprise Tools Engineer
Core
Own operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms (SaaS) and Microsoft Power Platform components.
Role type
Senior Enterprise Tools Engineer (SaaS Operations & Reliability)
Builds
Enterprise SaaS platforms (Jira, Confluence, Figma, Lucid) and Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Domain
Enterprise IT Operations, SaaS Administration, AIOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SaaS platform administration, incident triage, automation scripting (PowerShell/Python), observability, ITIL principles, SQL Server/IIS/Apache administration
Preferred skills
Identity provider integration (Okta/Entra ID), CI/CD pipelines, cloud platforms (AWS/Azure)
Technologies
Jira, Confluence, Figma, Lucid, ServiceNow, Power Platform, PowerShell, Python, SQL Server, IIS, Apache, AWS, Azure, Okta, Entra ID
Responsibilities
Monitor observability and AIOps platforms for anomalies; perform advanced incident triage and event correlation; validate automated remediation workflows; manage licensing and cost optimization for enterprise tools; diagnose integration issues between enterprise platforms; develop automation scripts to reduce repetitive tasks; lead user-impact communications during outages; provide mentorship to junior reliability engineers.
Seniority
Senior, hands-on IC