Software Engineer, Full Stack — Agentic AI
Core
Building AI-powered applications and agents on Genesys Cloud to orchestrate customer experiences for enterprise clients.
Role type
Full-stack software engineer (Agentic AI)
Builds
Industry-specific AI agents, compliance monitoring tools, and evaluation infrastructure for agent products.
Domain
Enterprise Customer Experience (CX) / Agentic AI
Deliverable
production ML models | product features
Required skills
Full-stack development (React/TypeScript, Java/Python/Node), LLM integration (tool calling, RAG, evaluation), agentic system design (planning, tool use), AWS cloud operations
Preferred skills
Agent orchestration frameworks (LangGraph, CrewAI), distributed systems, enterprise SaaS patterns
Technologies
React, TypeScript, Java, Python, Node, AWS (Lambda, ECS, Bedrock), LangGraph, CrewAI
Responsibilities
Own features end-to-end from design to deployment, build agentic systems with reliability and safety, partner with product and customers to define solutions
Seniority
Mid-level, hands-on IC