IT Support Professional (m/w/d)
Core
Operate and ensure 24/7 stable availability of a critical Windows-based platform (IIS, MSSQL-Cluster, Load Balancer) in a healthcare software environment.
Role type
L2 IT Operations Engineer (Windows Platform)
Builds
Production Windows server infrastructure and AI-supported support tools
Domain
Healthcare / IT Operations
Deliverable
production ML models | infrastructure
Required skills
Windows Server Administration, Incident Management, ITSM, Monitoring & Observability, SQL Cluster basics, Linux basics, CI/CD concepts
Preferred skills
PowerShell/Python scripting, Container/Kubernetes, Virtualization, AI workflows
Responsibilities
Manage operational responsibility for critical Windows platform components, plan and coordinate platform updates with vendors, handle L2 incidents and service requests end-to-end, maintain monitoring and observability setups, support internal AI-supported support tool development and documentation.
Seniority
Mid-level, hands-on IC