Customer Service Representative
Core
First and last point of contact for clients, managing appointments, answering calls, processing patient information, and ensuring seamless communication between clients and the medical team.
Role type
Client Service Representative (CSR)
Builds
Appointment scheduling, client communication, patient record management, and billing transactions.
Domain
Veterinary healthcare / Small-animal practice
Deliverable
client delivery
Required skills
Appointment scheduling, call handling, patient record management, billing processing, active listening, empathy, technology use for reminders
Preferred skills
Veterinary Electronic Medical Records (Avimark, Cornerstone), customer service experience, veterinary medical terminology
Technologies
Practice management systems, Avimark, Cornerstone, VetCove
Responsibilities
Answer calls and emails, schedule appointments, update client/patient records, process billing transactions, greet clients, triage inquiries, promote services and campaigns, provide post-visit instructions, maintain reception area
Seniority
Entry-level to Junior