Customer Service Lead
Core
Lead and support the veterinary reception team while actively performing front-desk duties to ensure smooth clinic operations.
Role type
Lead veterinary receptionist (hands-on IC)
Builds
Efficient doctor and hospital schedules, accurate client/patient records, and a positive front-desk environment
Domain
Veterinary services / General practice
Deliverable
client delivery | physical/clinical work
Required skills
veterinary experience, appointment scheduling, health certificate preparation, client de-escalation, team delegation, workflow coordination
Preferred skills
supervisory experience, veterinary terminology knowledge, conflict resolution, multitasking in fast-paced environments
Technologies
multi-phone lines, client record systems
Responsibilities
Lead and support the veterinary reception team, manage daily appointment scheduling, train and coach reception staff, handle client concerns and de-escalate difficult situations, prepare and process health certificates, check clients in and out, process payments, maintain accurate client and patient records, coordinate communication between reception and medical teams, monitor front desk coverage, resolve scheduling conflicts, and perform regular reception duties.
Seniority
Lead, hands-on IC