Customer Service Representative (Flexible Working Hours)
Core
Front-line staff member managing client check-ins, check-outs, and facility operations at a pet care center, ensuring a welcoming environment for pet parents and their animals.
Role type
Customer Service Representative (Pet Care Facility)
Builds
Operational efficiency and client satisfaction at a day care, boarding, and grooming facility
Domain
Pet care services / Hospitality
Deliverable
client delivery
Required skills
Multi-tasking, cash handling, conflict resolution, physical stamina, customer communication, facility tour guidance
Preferred skills
Retail experience, pet ownership, high school diploma
Technologies
Multi-line phone systems, computer systems
Responsibilities
Welcoming pet parents and touring new clients through the facility, managing check-ins and check-outs, handling cash and card transactions, responding to client complaints, escorting pets to enclosures, maintaining lobby cleanliness, supporting team members
Seniority
Entry-level to Junior, hands-on IC