Customer Service Representative (Flexible Working Hours)
Core
Front-line support role managing client interactions, facility tours, and operational logistics for a pet care network.
Role type
Customer Service Representative (Pet Care Facility)
Builds
Client check-in/check-out processes, facility tours, and daily operational support for pet boarding/daycare services.
Domain
Pet care / Veterinary services
Deliverable
client delivery
Required skills
Customer service, phone etiquette, cash handling, conflict resolution, physical stamina, sales ability
Preferred skills
Retail experience, pet ownership, problem-solving
Technologies
Multi-line phone systems, computer systems
Responsibilities
Answering phones and greeting pet parents, touring new clients through the facility, managing check-ins and check-outs, handling cash and balancing cash drawers, responding to complaints, escorting pets to enclosures, maintaining lobby cleanliness.
Seniority
Entry-level to Junior