Technical Account Manager
Core
Primary technical and operational partner for clients ensuring successful delivery and optimization of the Tbricks trading platform.
Role type
Senior Technical Account Manager (Client Success)
Builds
Tbricks trading platform and related capital markets solutions
Domain
Financial Technology / Capital Markets
Deliverable
client delivery
Required skills
Technical account management, client relationship management, trading technology expertise, service level management, complex issue resolution, project management, stakeholder coordination, product knowledge, business outcome alignment
Preferred skills
Experience with OMS/EMS/electronic trading platforms, cloud technologies, API integrations, buy-side/sell-side client experience, technical implementation leadership
Technologies
Tbricks, OMS, EMS, electronic trading platforms, cloud technologies, APIs
Responsibilities
Serve as primary technical point of contact, build and maintain client relationships, ensure contracted service levels and KPIs, lead service reviews and operational meetings, troubleshoot complex technical issues, monitor service performance and recommend improvements, track and report customer success metrics, support project delivery and scope management, partner with Sales/Product/Engineering for feedback and enhancements, identify solution expansion opportunities, promote customer adoption and retention.
Seniority
Senior, hands-on IC with mentorship responsibilities