Production Operations Manager
Core
Overseeing all aspects of printing in a production operations environment, managing Operations Supervisors across multiple shifts to ensure productivity, quality, and client satisfaction.
Role type
Manager of Production Operations
Builds
Client Mail insertion and manual distribution workflows
Domain
Printing and mail production
Required skills
People management, capacity planning, budget management, KPI establishment, technical knowledge of high-speed insertion equipment, USPS regulations compliance, creative problem-solving, performance feedback
Preferred skills
Experience managing people leaders, relevant print/mail/production experience, flexibility for non-standard hours
Technologies
High-speed insertion equipment, Manual insertion equipment, Microsoft Excel
Responsibilities
Manage departmental expenses and prepare business cases for capital expenditures, Establish and revise departmental KPIs, Provide performance feedback and guide talent development, Maximize Client Mail equipment utilization, Maintain knowledge of insertion technologies and other department functions, Ensure compliance with USPS regulations, Manage personnel issues and motivate staff, Ensure backup availability for insertion and distribution functions
Seniority
Manager, hands-on leadership