Senior Director, UX Strategy
Core
Define, advance, and govern end-to-end experience strategy for the Client Experience, establishing a clear vision and translating client insights into prioritized strategic initiatives.
Role type
Senior Director, UX Strategy
Builds
High-quality, consistent, and measurable client experiences across two client personas
Domain
Financial services / Enterprise software UX Strategy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise-scale experience strategy, multi-year roadmap planning, UX team leadership, client needs analysis, cross-functional influence, evidence-based decision-making, experience governance, outcome measurement
Preferred skills
Financial services/fintech experience, UX transformation leadership, design system scaling, research operations, agile portfolio planning
Technologies
Design systems, analytics tools, research platforms
Responsibilities
Define and maintain multi-year UX strategy and roadmap; Lead and develop multidisciplinary UX teams; Build deep understanding of client workflows and pain points; Establish cohesive experience portfolio with tailored and standardized solutions; Partner with Product and Technology leaders on roadmaps; Advocate for client-centered prioritization; Establish governance for quality, usability, and accessibility; Define and monitor experience measures; Identify cross-journey dependencies; Communicate strategy to executive stakeholders; Foster a culture of collaboration and continuous improvement
Seniority
Senior Director, strategic leadership & team building