Customer Service Representative (Career Opportunities)
Core
Front-line hospitality and operations support for a pet care facility, managing client check-ins, facility tours, and daily administrative tasks while ensuring a high-quality experience for pet parents and their animals.
Role type
Customer Service Representative (Pet Care Facility)
Builds
Client check-in/out processes, facility tours, administrative records, and daily operational support for boarding/day care/grooming services.
Domain
Pet care / Veterinary services / Hospitality
Deliverable
product features
Required skills
Multi-tasking, cash handling, phone etiquette, conflict resolution, physical stamina, customer relations, basic computer literacy, sales support
Preferred skills
Prior customer service or retail experience, pet ownership, availability for evenings/weekends/holidays
Technologies
Multi-line phone systems, computer systems
Responsibilities
Welcome clients and tour the facility, manage check-ins and check-outs, handle cash and card transactions, respond to complaints professionally, escort pets to enclosures, maintain lobby cleanliness, support team members as needed.
Seniority
Entry-level to Junior, hands-on IC