Customer Insights Lead - Credit
Core
Lead credit and financial analysis for Institutional & Business Banking to uncover commercial opportunities, identify risks, and translate complex data into actionable insights for bankers and customers.
Role type
Senior IC Customer Insights Lead (Credit & Commercial Banking)
Builds
Portfolio insights, opportunity heatmaps, risk signals, customer-ready dashboards, and insight packs.
Domain
Banking / Credit / Financial Analysis
Deliverable
dashboards & analysis
Required skills
Credit analysis, Financial statement interpretation (P&L, balance sheet, cash flow), Commercial strategy, Portfolio analysis, Macroeconomic analysis, Data visualization, SQL, BI tools (Power BI/Tableau), Advanced Excel
Preferred skills
Working capital optimization, Pricing strategy, Risk-adjusted returns, Sector benchmarking
Responsibilities
Analyze customer financial performance across P&L, balance sheet, and cash flow; Develop bespoke insights on margin performance, cash conversion cycles, and working capital; Build portfolio insights and risk signals for Relationship Managers; Translate macroeconomic developments into practical customer insights; Create compelling stories and recommendations for stakeholders; Develop reusable tools and dashboards.
Seniority
Senior, hands-on IC