UX Researcher
Core
Lead end-to-end UX research to uncover customer needs and influence evidence-based decisions for Westpac's digital transformation and customer experience initiatives. (via careerplan.io/jobs/JR108006-ux-researcher-at-westpacnz)
Role type
Senior UX Researcher (hands-on IC)
Builds
Modern, simple, and accessible digital experiences for banking customers
Domain
Financial services / Banking
Required skills
End-to-end research program leadership, pattern identification from complex data, stakeholder influence, qualitative research, AI-enabled research tools integration
Preferred skills
UX Design, banking, financial services, complex digital environments
Responsibilities
Plan and deliver research, facilitate testing, synthesize insights, explore AI-enabled research tools, present findings to senior stakeholders
Seniority
Senior, hands-on IC
