Production Operations Manager - (On-Site)
Core
Overseeing all aspects of printing in a production operations environment, managing operations supervisors across multiple shifts to ensure productivity, quality, and client satisfaction.
Role type
Manager of Production Operations
Builds
Client Mail insertion and manual distribution workflows
Domain
Logistics / Print & Mail Production
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, capacity planning, budget management, KPI establishment, performance feedback, technical knowledge of high-speed insertion equipment, USPS regulations compliance, creative problem-solving
Preferred skills
Experience managing people leaders, relevant print/mail/production/manufacturing experience, knowledge of Microsoft Excel (pivot tables, advanced formulas)
Technologies
High-speed insertion equipment, Manual insertion equipment, USPS systems, Microsoft Office (Excel)
Responsibilities
Manage departmental expenses and prepare business cases for capital expenditures; Establish, communicate, and revise departmental and individual KPIs; Provide performance feedback and guide talent development of direct reports; Maximize Client Mail equipment utilization; Maintain knowledge of insertion technologies and other department functions; Ensure compliance with USPS regulations; Manage personnel issues and motivate staff; Ensure backups are available for Client Mail Insertion and Manual Distribution
Seniority
Manager, hands-on leadership
