Principal Service Delivery - Customer Facing
Core
Strategic bridge between enterprise clients and engineering teams, owning delivery and operational success of complex Data & Analytics solutions.
Role type
Principal Service Delivery Manager (Data & Analytics)
Builds
Large-scale platform implementations and data migrations for enterprise clients
Domain
Travel technology, Data & Analytics, Cloud Infrastructure
Deliverable
client delivery
Required skills
Enterprise account management, Data architecture fluency, Cloud infrastructure knowledge, Incident management, Release governance, Cross-functional leadership
Preferred skills
Experience with streaming systems (e.g., Kafka), Agile frameworks, Mentoring large technical teams
Technologies
Kafka, Cloud infrastructure, Distributed systems
Responsibilities
Act as primary trusted advisor for key enterprise clients, Lead end-to-end delivery for large-scale platform implementations, Partner with Data Architects and Engineering Leads to guide technical direction, Serve as escalation lead during major service disruptions, Establish and mature delivery standards and operational playbooks
Seniority
Principal, strategic leadership & mentorship