Dutch Wonderland Inn Hospitality Crew Lead Supervisor
Core
Lead and motivate a team of hosts to execute events, shows, and character interactions that delight guests and create memorable experiences.
Role type
Supervisory IC hospitality crew lead (events & entertainment)
Builds
Live park events, character shows, and immersive guest experiences
Domain
Theme park hospitality and live entertainment
Required skills
team leadership, coaching, compliance with labor laws, scheduling, problem-solving, customer service, physical stamina, cost management
Preferred skills
acting or performance experience, bilingual communication, choreography knowledge
Technologies
daily show logs, scheduling systems
Responsibilities
Lead and motivate a team of hosts to successfully execute planned events; Act as an approachable mentor and coach to all assigned team members; Ensure compliance with company and industry best practices, policies, and procedures; Participate in new-hire orientation, training activities and rehearsals; Assist with team scheduling and timekeeping activities; Assist with coaching a team of performers in acting techniques; Perform duties of a character escort; Execute backstage tasks and safety protocols.
Seniority
Senior, hands-on IC with supervisory duties