IT Support Supervisor (Fixed Term Contract)
Core
Lead day-to-day IT support operations, ERP support, and infrastructure availability for Southern African business units.
Role type
Senior IC IT Support Supervisor
Builds
Reliable, secure, and customer-focused IT services for researchers, health professionals, and educators.
Domain
Publishing and Education
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT infrastructure support, networking, server administration, end-user support, ERP support (Syspro), incident management, workload prioritization, SLA monitoring, system maintenance, backup monitoring, disaster recovery testing, cybersecurity activities, access reviews, patch management, operational reporting
Preferred skills
Team supervision, Microsoft certifications (MCSE/MCITP), ITIL processes (Incident/Problem/Change Management), external vendor management
Technologies
Syspro, Microsoft server environments
Responsibilities
Lead day-to-day IT support function, act as operational lead for Syspro ERP support, supervise and coach IT support technicians, monitor helpdesk performance, ensure availability of servers and networks, coordinate system maintenance and cybersecurity activities, produce operational reports and dashboards
Seniority
Senior, hands-on IC with leadership responsibilities
