Client Service Outreach - Laboratory
Core
Coordinate offsite accounts, generate new business revenue, and manage laboratory services for external clients including hospitals and nursing homes.
Role type
Senior clinical laboratory manager (outreach & operations)
Builds
Offsite laboratory service accounts and client relationships
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Medical technology education, ASCP or equivalent certification, business relationship management, logistics coordination, LIS/EHR system management, phlebotomy, urine drug screening, instrumentation maintenance, regulatory compliance, billing management, team supervision
Preferred skills
Advanced degree, additional certifications (MT, AMT, NCA), experience with regional system activities
Technologies
LIS, EHR, courier management systems
Responsibilities
Establish long-term business relationships with hospital executives, physicians, and practice managers; coordinate courier services and specimen transportation; troubleshoot client interface issues and ensure smooth billing/reporting; supervise logistics and courier training; perform phlebotomy and urine drug screens; maintain laboratory instrumentation and quality indicators; generate department charges and manage regulatory compliance.
Seniority
Senior, hands-on IC with supervisory duties
