Supervisor, Quality Control PCGS
Core
Oversee the Quality Control department to ensure efficiency, quality standards, and departmental goals are met for grading and authenticating collectibles.
Role type
Senior IC operations supervisor (warehouse environment)
Builds
Grading and authentication services for collectibles (coins, cards, autographs, etc.)
Domain
Collectibles industry + Quality Control operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team management, staffing and training, production goal development, safety compliance, process improvement, data-driven problem solving, project management
Preferred skills
coin industry knowledge, warehouse leadership experience
Responsibilities
Maintain a safe work environment and serve as the first point of contact for incidents, Manage the staffing and training of the quality control department, Monitor staff quality, productivity, and assign tasks, Create and maintain departmental structure and morale, Develop production goals and ensure they are met, Implement improvements to keep error percentage to a minimum
Seniority
Senior, hands-on IC