Brand Protection Supervisor
Core
Lead and supervise the Vault authentication team to ensure quality standards are met in grading and authenticating collectibles.
Role type
On-site supervisory lead for authentication operations
Builds
Grading and authentication services for collectibles (trading cards, autographs, coins, etc.)
Domain
Collectibles industry / Authentication operations
Required skills
Team leadership, quality control, operational process management, staff training and coaching, audit execution, resource allocation, subject matter expertise in brand protection, case documentation, stakeholder liaison
Preferred skills
Card and collectibles industry knowledge, familiarity with counterfeiting methods
Technologies
Google Workspace, Microsoft Office
Responsibilities
Lead and supervise the Vault authentication team across shifts; Deliver regular feedback and coaching to support performance; Monitor team performance and authentication accuracy; Perform regular audits of individual and team output; Monitor volume patterns and adjust staffing; Onboard and certify new authenticators; Act as primary liaison to Brand Protection leadership; Support Brand Protection investigations
Seniority
Supervisor, hands-on IC