Brand Protection Supervisor
Core
Lead and supervise the Vault authentication team to ensure quality standards are met in grading and authenticating collectibles.
Role type
Senior operational supervisor (authentication)
Builds
Graded and authenticated collectibles (trading cards, autographs, coins, etc.)
Domain
Collectibles industry / Authentication operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, quality control, operational process management, staff training and coaching, performance auditing, resource allocation, fraud detection knowledge, communication
Preferred skills
Card and collectibles industry knowledge, familiarity with counterfeiting methods
Technologies
Google Workspace, Microsoft Office
Responsibilities
Lead and supervise the Vault authentication team across shifts; Deliver feedback and coaching to support performance; Monitor team performance and authentication accuracy; Perform audits of individual and team output; Adjust staffing and resource allocation for peak periods; Onboard, certify, and train new authenticators; Act as liaison between Vault floor and Brand Protection leadership; Support Brand Protection investigations.
Seniority
Senior, hands-on IC supervisor
