Senior Quality Program Manager
Core
Lead company-wide quality and continuous-improvement initiatives to reduce defect rates and embed quality into operational workflows for a global collectibles grading and authentication company.
Role type
Senior Quality Program Manager (Individual Contributor)
Builds
Operational excellence programs, quality metrics dashboards, and standardized quality playbooks for grading, authentication, and vaulting services.
Domain
Collectibles industry (trading cards, autographs, coins, memorabilia) + Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality management program leadership, root cause analysis, CAPA implementation, statistical process control, Lean/Six Sigma methodologies, cross-functional stakeholder influence, data analysis for quality metrics
Preferred skills
ASQ Certification, Six Sigma Green/Black Belt, building quality programs from scratch, BI tools experience
Technologies
Lean, Six Sigma, Kaizen, FMEA, Statistical Process Control, BI tools
Responsibilities
Define and report on quality metrics (defect rate, escape rate, first-pass yield), lead root cause analysis for high-impact issues, establish and maintain quality standards and SOPs, partner cross-functionally to embed quality upstream, run continuous-improvement initiatives, coordinate quality audits
Seniority
Senior, hands-on IC