Quote to Cash Analyst
Core
Manage the quote-to-order workflow including CRM, CPQ, order management, licensing, and entitlement tools; serve as primary point of contact for internal billing support and resolve complex billing discrepancies.
Role type
Senior IC billing operations analyst
Builds
Accurate billing transactions, customer account reconciliations, and operational efficiency improvements for internal and external customers
Domain
Enterprise software / ERP / Billing operations
Required skills
Analytical problem-solving, billing operations, invoicing, account reconciliations, credits/rebills, customer account management, CRM/ticketing platforms
Preferred skills
Salesforce (SFDC), ServiceNow
Technologies
Salesforce, ServiceNow, CRM, CPQ, Order Management, Licensing tools, Entitlement tools
Responsibilities
Respond to and resolve billing-related tickets within SLAs; Research and resolve complex billing discrepancies; Process billing adjustments and account maintenance; Perform customer account reconciliations; Partner with cross-functional teams to resolve account issues; Identify recurring billing issues and recommend process improvements; Support month-end close activities
Seniority
Mid-level, hands-on IC
