Operations Supervisor
Core
Oversee daily operations and supplier performance for managed transportation, ensuring transportation, communication, and customer service issues are resolved to meet customer expectations.
Role type
Operations Supervisor (Managed Transportation)
Builds
Efficient freight linehaul and route solutions for shippers and carriers across North America
Domain
Transportation and Logistics
Required skills
Transportation or logistics operations, supplier performance management, dispute resolution, process improvement (Lean), workload scheduling, delivery performance tracking, safety compliance
Preferred skills
Transportation Management Systems (TMS) experience (Oracle Transportation Management), process improvement initiatives, cross-functional collaboration, data presentation
Technologies
Oracle Transportation Management (TMS)
Responsibilities
Review freight for linehauls and routes to maintain lowest cost options; support specialists in scheduling shipments and resolving in-transit concerns; investigate and resolve internal and external issues impacting performance and satisfaction; implement continuous improvement and Lean concepts; schedule daily workload based on customer input; monitor and prioritize weekly disputes and escalation requests; track and document delivery performance and analyze root causes; maintain a safe work environment free from harassment and violence
Seniority
Mid-level, hands-on supervisor