Tech App Specialist (ERP Support)
Core
Diagnose, troubleshoot, and repair technical issues within an ERP application for customers via phone, email, or chat, focusing on inventory, purchasing, and sales modules.
Role type
Senior IC ERP Support Specialist
Builds
Production support for Distribution ERP Application
Domain
Enterprise Resource Planning (ERP), Distribution/Warehouse Management
Deliverable
client delivery
Required skills
ERP application troubleshooting, SQL, web server configuration, credit card payment terminal troubleshooting, inventory management, purchasing processes, sales order processing, RMA handling, system configuration, programming integration tools, data mismatch resolution
Preferred skills
Warehouse Management, Inventory Management, Distribution Industry knowledge, SaaS experience, e-Commerce experience
Technologies
Microsoft SQL, web servers, credit card payment terminals, programming and integration tools
Responsibilities
Confers with customers to diagnose and repair ERP system problems; troubleshoots client-server software issues; responds to system failures using technical product knowledge; works on Purchasing, Inventory, WMS, and Sales order issues; assists with system setup and configuration; addresses concerns from other departments; mentors team members.
Seniority
Senior, hands-on IC