Front Office Supervisor
Core
Managing front desk operations to ensure guest satisfaction and product quality standards are met while maintaining a friendly atmosphere of superior service.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency at luxury hotels
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Team supervision and management, Guest relations and complaint resolution, Staff scheduling and attendance tracking, Operational planning and goal setting, Safety compliance and loss prevention, Coaching and performance review
Preferred skills
Prior management experience in luxury hotel brands, Ability to work varying schedules including holidays and weekends
Technologies
None stated
Responsibilities
Supervise and manage team members to maintain productivity and quality standards, Resolve service calls and requests by contacting appropriate departments, Develop goals and plans to prioritize and accomplish departmental work, Respond to and handle guest problems and complaints, Schedule team members and track time and attendance, Train department team members through coaching, counseling, and mentoring