Manager Operations
Core
Manage and administer operational policies and procedures to ensure high-quality, accurate transportation solutions for shippers and carriers across North America.
Role type
Senior Operations Manager (Transportation/Logistics)
Builds
Transportation network operations and customer service delivery
Domain
Logistics, Supply Chain, Transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Staffing management, Supervisory leadership, Process efficiency analysis, Budget management, Supply chain KPI interpretation, Crisis management, Cross-functional communication, Data analysis, Policy implementation, Team mentoring
Preferred skills
Customs operations experience, Expedited operation experience, Software proficiency, Customer contact experience
Technologies
Operational metrics tools, System tools
Responsibilities
Assess and adjust staffing requirements to balance service quality and labor costs; Oversee supervisory functions including mentoring supervisors and coordinators; Act as liaison between Account Managers and operational staff for policy changes; Coordinate procedure and document changes while ensuring quality compliance; Identify process efficiencies and collaborate with System Engineers to implement solutions; Analyze quantitative data to resolve issues and reduce costs; Manage departmental budget and participate in planning and policy development.
Seniority
Manager, hands-on leadership
