Service Delivery Manager – SAP MES
Core
Manage end-to-end delivery of SAP MES services (SAP ME/MII and SAP Digital Manufacturing) to ensure high availability of shop-floor applications and operational excellence for global manufacturing facilities.
Role type
Senior Service Delivery Manager (SAP MES)
Builds
Global manufacturing execution services for Airbus production facilities
Domain
Aerospace manufacturing / Enterprise IT Operations
Required skills
IT Service Delivery Management, SAP MES (SAP ME/MII), ITIL incident/problem/change management, SLA/KPI definition, stakeholder management, team leadership, root cause analysis, automation strategy
Preferred skills
Experience managing P1 incidents, steering committee communication, proactive trend analysis
Technologies
SAP ME, SAP MII, SAP Digital Manufacturing, ITIL
Responsibilities
Own end-to-end delivery of SAP MES services; Define, monitor, and exceed SLAs/KPIs; Act as primary point of contact for manufacturing plant leads; Lead and mentor a team of SAP MES support consultants; Partner with build teams for plant rollouts and release transitions; Manage incident, request, problem, and outage processes per Airbus standards
Seniority
Senior, hands-on IC
