Team Lead Supplier Management Customer Operations
Core
Leads the Supplier Management Customer Operations team for Airbus Americas, managing customer and supplier portfolios to resolve operational issues for airlines and lessors regarding equipment, cabin, and engine suppliers.
Role type
Senior Team Lead, Supplier Management & Customer Operations
Builds
Operational support frameworks and relationships for Airbus Legacy and A220 aftermarket products
Domain
Aviation, Aftermarket, Supplier Management
Required skills
Supplier contract management, airline operations knowledge, team leadership, stakeholder negotiation, performance KPI analysis, conflict management, process improvement, executive reporting, cross-cultural communication
Preferred skills
Airline or OEM background, French/Spanish/German language skills
Technologies
Customer Relationship Management tools, Salesforce
Responsibilities
Manage strategic regional customers and resolve supplier-related queries; oversee SFE suppliers and ensure adherence to Airbus requirements; lead team meetings and track operational risks; conduct customer visits and prepare executive briefs; coach team members and develop self-service documentation.
Seniority
Senior, hands-on IC with management responsibilities