Responsable d’Acceptation Client / Customer Acceptance Manager
Core
Manage the customer acceptance process for A220 commercial aircraft from pre-assembly to transfer of ownership, acting as the technical focal point for specific aircraft.
Role type
Senior Customer Acceptance Manager (Aircraft Delivery)
Builds
Customer acceptance & delivery program for A220 aircraft
Domain
Aerospace / Commercial Aviation
Required skills
10+ years in aerospace industry, engineering or aircraft maintenance degree, knowledge of Final Assembly Line (FAL) processes, cross-functional technical culture (structure, systems, avionics, cabin), current English proficiency, ability to work at heights with scissor lifts/cherry pickers
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead the customer presentation program from pre-FAL to Technical Acceptance Completion (TAC), conduct rigorous cabin inspections during customer acceptance flights, manage and close all customer-specific points raised in CLB/QLB registers, identify and mitigate industrial risks including CLB/QLB items, maintain constructive relationships with clients to manage expectations while protecting Airbus interests, collect and process FAL customer feedback surveys (CSIP), initiate recovery plans under tight constraints, balance Airbus interests with customer satisfaction, participate in post-delivery feedback loops for continuous improvement
Seniority
Senior, hands-on IC
