Customer Resolution Specialist
Core
Respond to customer inquiries and manage end-to-end processing for spare parts orders for Airbus and competitor aircraft in the Americas region.
Role type
Customer Resolution Specialist (Entry Level)
Builds
Customer satisfaction and on-time material delivery for airlines and suppliers
Domain
Aviation / Aerospace MRO (Maintenance, Repair, Overhaul)
Deliverable
client delivery
Required skills
End-to-end order processing, customer portfolio management, e-commerce platform support, KPI tracking, open order book management
Preferred skills
SAP, Skywise, C4C, Back Office, Freshdesk, aviation knowledge
Technologies
Office 365, Google Suite, SAP, Skywise, C4C, Freshdesk
Responsibilities
Manage customer-specific open order book, resolve blockers for quotes and orders, support on-time material delivery, train customers on e-commerce platforms, attend team meetings, ensure KPI performance (response time, resolution time, delivery performance), report progress to managers
Seniority
Entry Level, individual contributor