#XPLORER 2027 Customer Support Centers improvement project
Core
Final year student project to analyze and optimize Customer Support Center processes and tools for Airbus.
Role type
Student intern (curricular practicum) for final year project
Builds
Digital solutions and process optimization strategies for Customer Support Centers
Domain
Aeronautics / Defense and Space / Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis, problem-solving, data analysis, presentation software, project management methodologies
Preferred skills
Digital transformation, customer experience improvement, cross-functional collaboration
Technologies
Data analysis tools, presentation software
Responsibilities
Conduct comprehensive analysis of existing Customer Support Center processes and tools, Identify pain points and areas for improvement, Propose innovative solutions and strategies to optimize processes, Develop and deliver digital solutions to identified pain points, Prepare detailed reports and presentations on project progress and findings
Seniority
Student, final year degree candidate
