Customer Manager
Core
Act as the focal point for maintenance engineering support, managing customer portfolios to deliver services on cost, time, and quality while ensuring fleet safety and airworthiness.
Role type
Customer Manager (Maintenance Engineering Services)
Builds
Maintenance Engineering services and Retrofit Solutions for airline customers
Domain
Aerospace / Aviation Maintenance
Deliverable
client delivery
Required skills
Portfolio management, technical discussion facilitation, contract fulfillment, operational needs analysis, stakeholder communication, compliance risk awareness
Preferred skills
Airline on-site assistance, seminar lecturing, program planning evaluation
Technologies
Webex, teleconferencing tools
Responsibilities
Act as the focal point for scheduled maintenance engineering support; Manage a portfolio of customers for delivery of Maintenance Engineering services; Facilitate technical discussions with customers; Communicate customer feedback to the service team; Support Parking & Storage and Return To Service teams; Ensure Maintenance Engineering Services contracts fulfillment; Improve customer satisfaction through active follow-up.
Seniority
Professional
