Satair - Customer Resolution Specialist - Airbus Channel, APAC
Core
Focal point for ASPAC customers managing material orders, logistics, and supplier interactions for aircraft spare parts.
Role type
Customer Resolution Specialist (Spare Parts & Logistics)
Builds
Customer satisfaction and on-time material delivery for aircraft spare parts
Domain
Aviation / Aerospace Supply Chain
Deliverable
client delivery
Required skills
Customer service, order management, quotation handling, dispute resolution, e-commerce platform support, data analysis, cross-functional collaboration
Preferred skills
SAP, Freshdesk, shipping knowledge, aviation knowledge
Responsibilities
Manage customer-specific open order books, handle quotations and orders, maintain customer records, support on-time material delivery, train customers on e-commerce platforms, participate in cross-functional teams and meetings
Seniority
Professional, individual contributor
