Customer Support Engineer (m/w/d) Agnet
Core
Provide Level 2 technical support and manage the implementation, maintenance, and upgrade of critical TETRA/LTE/5G digital radio infrastructure for public safety and emergency services in Germany.
Role type
Senior IC Customer Support Engineer (Infrastructure)
Builds
High-availability TETRA networks and LTE/5G migration projects for police, fire, and rescue services
Domain
Public Safety Communications / Telecommunications Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IP networking, Linux administration, system installation, change management, problem management, upgrade execution
Preferred skills
Mobile network technologies, virtualization, software deployment, BOS environment experience
Technologies
TETRA, LTE, 5G, Linux, IP networks
Responsibilities
Troubleshoot complex Level 2 support incidents, install and commission new systems, execute regular upgrades and maintenance, manage change and configuration for stability, collaborate with project teams and system engineering
Seniority
Mid-level, hands-on IC