Graduate FHS Customer Operations & Transversal Projects Manager
Core
Manage operational performance, delivery, and improvement plans for Flight Hour Services (FHS) and Tailored Support Programs (TSP) contracts for airline customers.
Role type
Graduate Customer Operations & Transversal Projects Manager
Builds
Operational performance reports, delivery schedules, improvement action plans, and governance for transformation projects.
Domain
Aerospace / Aviation Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Aviation Management, Project Management, Aviation Logistics, Contract Management, KPI Monitoring, Supply Chain Management, Airline Operations, Maintenance Information Systems (AMASIS, RAMCO, AMOS), Program Management Reviews
Preferred skills
Project Management Certifications, OEM/Supplier/MRO Operations knowledge, Manufacturer Warranty Management, Power by the Hour Services knowledge
Technologies
AMASIS, RAMCO, AMOS
Responsibilities
Measure, analyze, and report FHS operational performance; secure on-time delivery of core units; manage local customer interface; ensure adherence to contract service levels; communicate progress on supply chain issues; define and prioritize improvement plans; identify sales opportunities; supply operational data for commercial performance; participate in Program Management Reviews; manage governance for transformation projects.
Seniority
Entry Level, Graduate Program
