Systems and Operations Engineer
Core
Lead the design, implementation, and continuous improvement of Unified Endpoint Management (UEM), Active Directory administration, and enterprise printing services for the WTO organization.
Role type
Senior Systems and Operations Engineer (Endpoint & Identity)
Builds
Enterprise endpoint management solutions, Active Directory governance, and printing infrastructure
Domain
International Trade / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Unified Endpoint Management (UEM), Active Directory administration, Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), enterprise printing management, ITIL processes, PowerShell scripting, AIOps/predictive analytics
Preferred skills
None explicitly stated as preferred
Technologies
Microsoft 365, ServiceNow, Microsoft Intune, MECM, Active Directory, PowerShell
Responsibilities
Lead UEM design and implementation; Integrate predictive analytics and AI into endpoint services; Manage enterprise printing and peripheral services; Administer Active Directory groups and accounts; Provide backup support for M365 and endpoint platforms; Manage day-to-day CSS operations and incident response
Seniority
Senior, hands-on IC