Lead Technology Analyst - IT Operation Specialist - SAP
Core
Lead Technology Analyst and IT Operations Specialist responsible for ensuring business continuity, managing incident/problem/change processes, and overseeing SAP application operations for aircraft production quality standards.
Role type
Senior IC IT Operations Lead / SAP Technical Specialist
Builds
Production-ready SAP applications and IT operations infrastructure for aircraft production quality management
Domain
Aviation / Aerospace / Enterprise Software Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SAP ABAP, SAP S/4HANA (CDS/RAP), SAP UI5, SAP HCM/QM modules, ITIL/ITSM frameworks, Incident/Problem/Change management, Root Cause Analysis (RCA), SLA management, Advanced Excel, Analytical thinking
Preferred skills
ServiceNow, VersionOne, JIRA, Web Services concepts, Security basics, Network basics, KANBAN, Agile, Waterfall methodologies
Technologies
SAP, S/4HANA, UI5, ABAP, Webdynpro, ServiceNow, JIRA, VersionOne
Responsibilities
Manage end-to-end incident, problem, change, and configuration management for SAP applications; Monitor SLO metrics and ensure application availability; Perform Root Cause Analysis (RCA) on major system failures; Coordinate with L2/L3 support teams and external vendors; Manage software provisioning, upgrades, and environment recovery; Define operational governance and support SLAs; Prepare technical documentation and training programs; Supervise system backups and disaster recovery tests.
Seniority
Senior, hands-on IC with team management responsibilities