Customer Service Quality Management
Core
Monitor manufacturing quality of Aircraft delivered to Chinese Airlines, handle customer complaints, and lead Lean management initiatives.
Role type
Senior Customer Service Quality Management Representative
Builds
In-service quality monitoring, customer feedback loops, and quality review processes for aircraft fleets.
Domain
Aerospace manufacturing and customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality management, Lean management (AOS bricks), data analysis, stakeholder coordination, audit facilitation, report compilation
Preferred skills
Case study presentation, proposal development, travel management
Technologies
EN9100 audit standards, fleet technical data systems
Responsibilities
Monitor in-service quality topics and feedback customer reported cases, coordinate manufacturing quality investigations with global teams, compile monthly and yearly quality reports, organize and lead bi-weekly case review meetings, analyze customer reported fleet technical data, facilitate Lean management deployment, promote quality and safety mindset, facilitate EN9100 audit
Seniority
Professional, hands-on IC
