Service Delivery Manager (HEMS)
Core
Lead end-to-end delivery of civil helicopter maintenance contracts for HEMS, Private, and National Resilience programs, ensuring schedule, cost, and quality targets are met.
Role type
Senior Service Delivery Manager (MRO)
Builds
Maintenance projects for civil helicopters (HEMS, Private, National Resilience)
Domain
Aerospace / Aviation Maintenance (MRO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
operations management, MRO operations, complex project delivery, leadership, budget management, commercial acumen, analytical problem-solving, Lean/Six Sigma methodologies
Preferred skills
aviation regulations knowledge, Airbus customer experience, HEMS program delivery experience
Technologies
Lean, Six Sigma
Responsibilities
Monitor and control maintenance contract hours and schedule against baseline using live data metrics; manage production and updates of project-level budgets; perform daily progress monitoring and problem solving; conduct regular operational reviews (SQCDP); produce customer reports and liaison with Customer Support Managers; drive continuous improvement initiatives and process optimization.
Seniority
Senior, hands-on IC
