Quality Manager, Maintenance Operations
Core
Build the operating system for maintenance quality across Zipline's U.S. operations, ensuring repairs are consistent, measurable, and effective for autonomous drone logistics.
Role type
Senior IC Quality Manager (Maintenance Operations)
Builds
A maintenance Quality Management System including standards, governance, audit processes, and performance reporting for drone fleet repairs.
Domain
Autonomous drone logistics / Aviation maintenance / Healthcare supply chain
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Root-cause analysis (5 Whys, fishbone, 8D, fault-tree), SQL, Python, Tableau, Looker, Power BI, ThoughtSpot, audit management, nonconformance management, change control, program management, data visualization, systems thinking
Preferred skills
AI tools for data analysis, low-code UI development, ISO 9001/AS9100 knowledge, Lean/Six Sigma
Technologies
Python, SQL, Tableau, Looker, Power BI, ThoughtSpot
Responsibilities
Define metrics and review mechanisms for maintenance quality using fleet-health and reliability data; Define inspection criteria and return-to-service controls; Lead nonconformance and corrective-action work end-to-end; Build and improve the Quality Management System; Create reporting on aircraft repair effectiveness; Close feedback loops between field operations and Engineering/Training/Supply Chain to improve procedures and designs.
Seniority
Senior, hands-on IC