RPGLE Production Support
Core
Provide production support, incident management, and troubleshooting for critical IBM i (AS/400) applications in a 24x7 environment.
Role type
Senior IC RPGLE Production Support Engineer
Builds
Maintains stability and performance of legacy banking/financial applications on IBM i systems
Domain
Banking/Financial Services + Legacy Mainframe (IBM i/AS/400)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RPGLE, CLLE, DB2/400, SQL, Query/400, batch processing, job scheduling, incident management, root cause analysis, log analysis, ticketing tools (ServiceNow/Remedy)
Preferred skills
ITIL processes, domain knowledge in banking/insurance/retail, 24x7 support environment experience
Responsibilities
Monitor application performance and address production issues, analyze and resolve incidents/defects/bottlenecks, perform root cause analysis and implement preventive measures, support batch job monitoring and production deployments, handle service requests and change management per SLAs, maintain support documentation, participate in on-call and shift support activities
Seniority
Senior, hands-on IC
