Analyst, Customer Accounts
Core
Support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights for assigned accounts.
Role type
Analyst, Customer Accounts
Builds
Operational reporting and performance insights for shippers and carriers
Domain
Transportation / Logistics
Deliverable
dashboards & analysis
Required skills
Trend analysis, data validation, report preparation, query development, Microsoft Excel, Microsoft Word, attention to detail, process adherence
Preferred skills
Customer-facing report experience, operational metrics analysis, written and verbal communication, team collaboration
Technologies
Microsoft Office (Excel, Word)
Responsibilities
Support trend analysis to surface key performance insights and operational risks; Assist with preparing operational reporting for monthly and quarterly business reviews; Support query development, dashboard updates, and standardized report templates; Ensure accuracy and quality of customer deliverables by validating data and proofreading reports; Monitor account utilization and flag opportunities or concerns for escalation; Respond to customer inquiries related to reporting and service performance
Seniority
Junior to Mid-level, hands-on IC
