Customer Service Representative
Core
Ensure delivery commitments are met by assisting customers, business partners, and drivers via telephone and email to resolve issues and monitor delivery progress.
Role type
Customer Service Representative (Logistics/Transportation)
Builds
Customer support interactions and delivery order management for shippers and carriers
Domain
Transportation and Logistics
Deliverable
client delivery
Required skills
Telephone and email communication, complaint resolution, issue diagnosis, order change/cancellation processing, route monitoring, Microsoft Office proficiency (Project, Word, Excel, PowerPoint)
Preferred skills
Call center experience, multitasking, organizational skills, pressure management
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