H/F - Customer Care Centre - Customer Support Engineer (ATA24 - ATA33-4x)
Core
In-service specialist supporting Airbus commercial customers on aircraft electrical systems (ATA24) and exterior lights (ATA33-4x), handling urgent AOG situations and long-term reliability investigations.
Role type
Senior IC Customer Support Engineer (Aeronautics)
Builds
In-service fixes, troubleshooting solutions, and fleet reliability data for commercial Airbus programs.
Domain
Aeronautics / Aircraft Systems Engineering
Deliverable
client delivery
Required skills
Aircraft electrical systems expertise, AOG troubleshooting, in-service fix management, fleet reliability analysis, stakeholder negotiation, technical presentation
Preferred skills
Customer Support Engineer experience, airline operations knowledge
Technologies
Airbus commercial aircraft platforms (A300, A320fam, A330fam, A350, A380)
Responsibilities
Answer engineering queries on ATA24/33-4x systems, manage AOG stand-by duties, identify reliability drops, represent Airbus in customer meetings, communicate fleet issue resolution progress
Seniority
Professional, hands-on IC