Customer Support Engineer
Core
Restore PMR (Professional Mobile Radio) system operating status during incidents and manage technical faults for public safety clients.
Role type
Senior IC Customer Support Engineer (Public Safety/Telecom)
Builds
Incident resolution workflows, diagnostic procedures, and test environments for mission-critical radio systems.
Domain
Public Safety / Professional Mobile Radio (PMR) / Telecom Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and problem management, remote/on-site troubleshooting, diagnostic tool usage, test environment configuration, database management, ITIL framework knowledge, radio network knowledge (4G/5G/TETRA/DMR)
Preferred skills
Nokia DX platform knowledge, UNIX/Linux/Windows OS configuration, IP network management, IT security architecture
Technologies
PMR systems, 4G/5G, TETRA, TETRAPOL, DMR, UNIX, Linux, Windows, NMS, CRM systems
Responsibilities
Analyze faults and take over incidents from Service Desk, implement workarounds via remote or on-site access, develop reproducible procedures to force system failures, create statistics on defect patterns, configure and maintain test environments, conduct integration tests with customer involvement
Seniority
Senior, hands-on IC