Shipping Clerk - CVG
Core
Assists customers with shipping issues, verifies shipping documents, and manages carrier check-ins and appointments for a logistics fulfillment company.
Role type
Shipping Clerk
Builds
Outbound shipping operations and customer support for DTC and B2B brands
Domain
Logistics / Fulfillment / E-commerce
Deliverable
client delivery
Required skills
Customer service, document verification, appointment scheduling, file organization, reporting generation, schedule management, driver communication, Microsoft Office (Word, Excel, PowerPoint)
Preferred skills
WMS experience, RF scanner experience, process improvement (LEAN)
Responsibilities
Answer customer inquiries and resolve shipping issues, verify Bills of Lading (BOLs), check in/out carriers, manage customer appointments, organize customer files, generate retention reports, update outbound schedules, print BOLs for drivers, communicate with customers verbally and in writing, maintain a tidy workspace
Seniority
Entry-level, individual contributor
