Receptionist
Core
Front-desk receptionist in an automotive workshop, managing vehicle intake, scheduling, and customer communication to ensure service quality and satisfaction.
Role type
Receptionist (Automotive After-Sales)
Builds
Customer service experience in vehicle repair and maintenance services
Domain
Automotive / After-Sales Service
Deliverable
product features
Required skills
Customer service, appointment scheduling, order management, budget preparation, invoicing, administrative documentation, Microsoft Excel, Microsoft Word, DMS systems (Auto-Line)
Preferred skills
Experience in workshop reception, Rent-a-Car, or large retail, knowledge of Auto-Line DMS, driver's license
Responsibilities
Greet and assist customers at the workshop, receive vehicles and identify customer needs, manage and schedule service appointments, prepare and register repair orders, inform customers about services, timelines, estimated costs, and intervention status, manage phone calls, emails, and other customer contacts, support budget preparation and invoice issuance, maintain updated computer records and workshop documentation, coordinate between customers, technical team, and after-sales manager
Seniority
Entry-level to Mid-level